How long will my order take to arrive?
United States (USA):
Orders can take between 3 and 7 business days*** to arrive if the products are located in our warehouses in the USA (99% of our products). If the product is located in our warehouse in China, it could take between 10 and 15 business days.
Our logistics operators are as follows below:
- USPS First Class Mail, UPS, & DHL Express: 3-7 business days
- ePacket or China Post (China warehouse only): 10-15 business days
United Kingdom, Australia, and European Union:
Orders can take between 5 and 15 business days*** depending on delivery country and location. Our logistics operators are as follows below:
- DHL (EU warehouse).
- YANWEN Express, ePacket, or China Post (China warehouse).
Shipping times are from the time that the order is shipped and do not include processing time. We aim to ship all orders within 24 hours of being placed, but processing times may vary during busy times, especially where manual age verification is required.
*** During peak sales seasons like Christmas and Black Friday there is a potential delay on orders leaving the warehouse.
While we are working hard to make sure all orders ship as quickly as possible, most orders are shipping within 72 hours, but in some cases can take up to 5 days. We’re sorry for any inconvenience and you will get an email with tracking information as soon as your order has left the warehouse. All orders that are successfully placed will be shipped.
Most orders have been processed in under 72 business hours from the time of order but please have the expectation that it can take 5 business days to be shipped out. Also, weekend orders will not be shipping out until Monday to Wednesday so please bear that in mind.
We thank you for your patience and continued custom at this time!
Where does V-Station Store ship from?
V-StationStore.com ships especially from our warehouses located in Shawano – WI and Los Angeles – CA, USA. We have a third warehouse located in China.
Free Domestic U.S. Shipping on Orders Above $60
V-StationStore.com offers free shipping on domestic U.S. orders over $60 USD after any discount or coupon is applied. You must select the free shipping option at checkout.
How long until my order ships?
We aim within 24 hours of ordering but processing times may vary, especially during busy periods when it may take up to 72 hours.
Orders placed over the weekend will start processing Monday morning. We do not ship at the weekend or on public holidays.
Where does V-StationStore.com ship to?
V-StationStore.com ships to all US states where vape mail is legal, as well as armed forces addresses.
Once your order has been shipped, the tracking number will be sent to the email address you used to place your order – if you don’t see it, please check your spam folder before contacting us.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
Replacement products and parts are shipped using USPS First Class Mail.